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Frequently Asked Questions / FAQ
Order & Order
Select your desired perfume samples, add them to your shopping cart, and complete the order at the checkout. After payment, you will receive a confirmation by email.
Yes, that is possible. Many customers order multiple samples to compare fragrances at home at their leisure before making a final decision.
If you have placed multiple orders in quick succession, please contact us. We will check if combining them is still possible.
Please contact us as soon as possible. If the order has not yet been shipped, we will try to change the address for you.
Please contact us as soon as possible after placing your order. If the order has not yet been processed, we would be happy to see what is possible.
Yes, you will automatically receive an order confirmation by email, which also serves as an invoice.
Perfume samples
Perfume samples, also known as decants, are small quantities of original perfume that allow you to test a fragrance at home and wear it multiple times.
Yes. All our samples are 100% original and are carefully filled from original perfume bottles.
Yes. Our samples are filled from original perfume bottles and contain exactly the same scent.
Sometimes small differences can occur between batches due to raw materials or aging. This is normal in the perfume world.
A perfume often smells different on the skin than on a test strip in the store. With a sample, you can wear a fragrance on multiple occasions and avoid a bad purchase.
This depends on the size and how generously you spray. In practice, a sample is suitable for getting 15 to 20 sprays from 1 ml of perfume.
Skin chemistry, temperature, and environment influence how a perfume develops. That is why the same scent can smell different on every person.
Dispatch
We offer free mailbox shipping without Track & Trace and a paid shipping option with Track & Trace. You can choose this yourself during checkout.
No. Free mailbox shipping is sent without Track & Trace. For extra peace of mind, you can choose shipping with Track & Trace.
Free shipping with Track & Trace applies from €50 within the Netherlands and Belgium, from €75 within the EU, and from €100 worldwide.
Shipping and delivery depend on the carrier. We will keep you informed as soon as your order has been shipped.
No. Orders eligible for free shipping above the threshold amount are always shipped with Track & Trace.
For shipments without Track & Trace, we cannot track the shipment or initiate an investigation with the carrier. Therefore, we recommend Track & Trace if you want certainty.
Legal & Liability
No. TryBeforeBuy is an independent company and is not affiliated with, sponsored by, or an official retailer of perfume houses or brands.
Yes. We sell original perfumes that have been legally obtained. Bottling in smaller quantities for personal use is permitted.
For shipments without Track & Trace, we accept no responsibility for loss or delay caused by the carrier after shipment. Customers choose this shipping method consciously.
The risk passes at the moment the order is handed over to the carrier, particularly in the case of shipments without Track & Trace.
No. We are not liable for delays or loss caused by the carrier, especially for shipments without Track & Trace.
For hygienic and safety reasons, opened perfume samples cannot be returned, in accordance with the statutory exceptions to the right of withdrawal.
Perfume may contain ingredients that cause an allergic reaction. Always test cautiously first. TryBeforeBuy is not liable for allergic reactions.
Scent perception is subjective and can vary from person to person. We cannot guarantee that a perfume will be perceived as “nice”.
In the event of force majeure, deliveries may be delayed. TryBeforeBuy cannot be held liable for this.
Dutch law applies to all agreements and orders.
Other
Because we offer the opportunity to experience perfumes at home and at your own pace, without having to buy a full bottle immediately.
No. TryBeforeBuy is an independent company and is not affiliated with or sponsored by perfume houses or brands.
For hygienic reasons, opened samples cannot be returned. If there is something wrong with your order, please contact us.
Store samples in a cool, dry place and out of direct sunlight. Seal them tightly to preserve their quality.
Contact us via email and include your order number. We will immediately look for a suitable solution.
We usually respond within 24 hours on business days via info@trybeforebuy.nl